PEARLYjams Terms & Conditions

PEARLYjams (operated by 페르난데스엔터프라이즈 유한회사, hereinafter “the Company”) provides the following terms and conditions (hereinafter “Terms”) for all users (hereinafter “Members” or “Customers”) of the website and services.

These Terms govern the use of all services offered through the website.

1. Effectiveness and Changes to the Terms

1. These Terms become effective when posted on the website or otherwise communicated to Members.

2. The Company may modify these Terms to comply with legal requirements or operational needs. Any changes will be announced on the website or via email in advance.
   

2. Use of Services

1. The website provides services including membership registration, product ordering, and event participation.

2. Members must agree to these Terms to use the services.

3. The Company may send notifications via email or SMS to facilitate service use.
   

3. Membership Registration and Management

1. Users must provide accurate information, including name, contact information, email, and delivery address, when registering.

2. Members must update their information if it changes. The Company is not responsible for problems caused by inaccurate information.

3. Children under the age of 14 are not permitted to register as Members. Parental consent is required for children if personal information collection is unavoidable.
   

4. Orders and Payment

1. Customers place orders through the website, and payment is completed upon order confirmation.

2. Payment information is securely processed through the professional payment gateway.

3. Product prices and payment amounts are as displayed on the website. Any additional fees related to the payment method may apply.
   

5. Delivery

• Orders are shipped via trusted carriers to ensure safe and timely delivery.

• Domestic shipping (South Korea): CJ Logistics, Korea Post — Free standard delivery (2–4 business days).

• International shipping: DHL, FedEx, UPS — Delivery rates vary depending on order quantity and destination. Estimated delivery time: 6–15 business days.
  

• Delivery times are estimates. Customs clearance, local holidays, or courier delays may extend shipping times.
  The Company will notify customers of significant delays when possible.

6. Exchanges and Returns

• The Company encourages mindful shopping to help reduce unnecessary returns and support environmental sustainability. Please refer to sizing charts provided under each product description.

• Customers may request a return or exchange within 20 days of delivery.

• Exchanges are free of charge (subject to stock availability).

• For refunds, customers are responsible for return shipping costs.

• All returned items must be in new, unworn, unwashed condition with tags still attached.

• Customers outside Korea are responsible for any applicable customs duties or fees related to returns.
  

How to Start a Return or Exchange

1. Email hello@pearlyjams.com with your order number and the items you wish to return or exchange.

2. Our team will provide detailed return instructions.

3. Once the returned items are received and inspected, the Company will notify you by email regarding approval of your refund or confirmation of your exchange.
   

7. Member Obligations

1. Members must comply with applicable laws, Terms, and website policies when using the services.

2. Members must not infringe upon the rights of others or interfere with the operation of the website.

3. Violation of these Terms may result in service restrictions, account suspension, or other necessary measures.
   

8. Company Obligations

1. The Company shall provide stable and continuous services in accordance with applicable laws and Terms.

2. The Company shall take reasonable measures to protect personal information and ensure a safe transaction environment.
   

9. Privacy

• The Company handles members’ personal information in accordance with its Privacy Policy.

• For international orders, certain personal information may be transferred to servers outside South Korea to process orders, ship products, and provide customer support. The Company ensures that all such transfers are conducted securely and in compliance with applicable data protection laws.
  

10. Limitation of Liability

1. The Company is not responsible for damages caused by natural disasters, force majeure, or the user’s own fault.

2. The Company may limit liability in accordance with applicable laws.
   

11. Dispute Resolution

1. These Terms are governed by the laws of the Republic of Korea.

2. Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the court located where the Company’s headquarters is situated.

3. Customers may also seek assistance from public institutions for complaints:

• Personal Information Infringement Report Center: Dial 118

• Personal Information Dispute Mediation Committee: www.kopico.go.kr

12. Contact Information

• Customer Center: hello@pearlyjams.com

• Terms & Conditions Version: Ver. 2 (updated for international shipping)

• Effective Date: September 2, 2025